Learn how to return your item and what qualifies for a refund.

We want you to be happy with your order. If you&#x2019;re not satisfied, we&#x2019;ll help you with a return.Return windowYou can return most items within 30 days of delivery. Items must be in original condition, unworn, and unwashed.Non-returnable itemsSome items, like final sale products or gift cards, can&#x2019;t be returned. Check product pages for details.Refund processOnce your return is received and approved, we&#x2019;ll issue a refund to your original payment method within 5&#x2013;10 business days.Ready to start a return? Visit our <a href="https://heliummobile.topdrawer.support/en-US/ssp/login" target="_blank" rel="noopener noreferrer">Returns Portal.</a>

What is Helium's Return Policy?

Start a Return<a href="https://help.electricfamily.com/support/solutions/articles/47001233948-our-return-policy" id="isPasted">&#xA0;</a> <iframe src="https://app.shiphero.com/returns/70993/?language=en" width="100%" height="100%" style="min-height: 900px;" class="iframe" frameborder="0" sandbox="allow-scripts allow-forms allow-same-origin allow-presentation"></iframe>

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Learn how to return items, what is eligible, and how long refunds take.

Helium Mobile Return Policy & Portal

Helium Mobile Support

Helium Mobile

How to Know if Your Helium Mobile Order Was Successful

How to Fix a Wrong Shipping Address on Your Helium Mobile Order

How to Cancel or Change an Helium Mobile Order

Reasons Why Your Helium Mobile Order May Be Canceled

Which Payment Methods Are Accepted by Helium Mobile

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Understanding Non-Sterling Transaction Fees on International Orders

Tracking Orders, Payments & Receipts

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How to Track Your Helium Order

Does Helium Offer Expedited Shipping?

What to Do If Your Helium Order Arrives in Multiple Shipments

What to Do If Your Helium Package is Marked Delivered but Missing

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Which Shipping Carrier Will Deliver my Helium Order?

What Happens if your Helium Package is Returned to Sender?

Shipping Times, Carriers & Delivery Info

How to Use a Gift Card On Helium Mobile

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How to Wash & Care for Helium Merch

How to Wash & Care for Helium Mobile Merch