Learn how to confirm your Helium Mobile order and what to do if you didn’t get a confirmation email.

<div id="isPasted" itemprop="articleBody">If you completed checkout and saw a confirmation page, your order likely went through. You should also get a confirmation email within 5&#x2013;10 minutes.When will I get a confirmation email?You should receive your confirmation email shortly after placing your order. Please check your spam or promotions folder.What if I didn&#x2019;t get the email?If it&#x2019;s been more than 15 minutes, and you don&#x2019;t see the email in any folder, reach out to our support team with your name and email address.Still unsure? Contact us <a href="https://heliummobile.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">here</a>. </div>

How to Know if Your Helium Mobile Order Was Successful

Need to update your shipping address? Here's what to do if you entered the wrong one.

Mistakes happen! Here&apos;s what to do if you entered the wrong shipping address.Can I update my address?Yes, if your order hasn&#x2019;t shipped yet. Contact us immediately with the correct address and your order number.What if my order has already shipped?Unfortunately, we can&apos;t reroute shipped packages. If it&#x2019;s returned to us, we&#x2019;ll reach out with next steps.Submit a ticket <a href="https://heliummobile.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">here </a>if you just placed your order and need to change the address. <p style="box-sizing: border-box; margin: 0px 0px 24px; color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

How to Fix a Wrong Shipping Address on Your Helium Mobile Order

Learn how to cancel or make changes to your CUSTOMIZE order before it ships.

We get it&#x2014;sometimes you change your mind. Here&#x2019;s what you need to know about modifying or canceling your order.Canceling your orderWe can cancel your order if it hasn&apos;t been processed yet. Please contact us as soon as possible.Changing your orderNeed to change a size or item? Let us know right away. We can make edits if the order hasn&apos;t shipped.<a href="https://heliummobile.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">Reach out</a> to our team to request a change or cancellation.

How to Cancel or Change an Helium Mobile Order

Understand common reasons for Helium Mobile order cancellations and what to do next.

If your order was canceled, here are a few reasons why it might have happened.Common cancellation reasons:<ul><li dir="ltr" style="text-decoration:none;">Payment didn&#x2019;t go through</li><li dir="ltr" style="text-decoration:none;">Duplicate order</li><li dir="ltr">Shipping address issues</li><li dir="ltr" style="text-decoration:none;">Out-of-stock item</li></ul>Still have questions? <a href="https://heliummobile.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">Send us a message</a> and we&#x2019;ll help.

Reasons Why Your Helium Mobile Order May Be Canceled

See what payment options are accepted by Helium Mobile, including credit cards and Klarna.

We accept a variety of secure payment options for your convenience.Accepted Payment Methods:<ul><li dir="ltr" style="text-decoration:none;">Visa</li><li dir="ltr" style="text-decoration:none;">Mastercard</li><li dir="ltr" style="text-decoration:none;">American Express</li><li dir="ltr" style="text-decoration:none;">PayPal</li><li dir="ltr" style="text-decoration:none;">Venmo</li><li dir="ltr" style="text-decoration:none;">ApplePay</li><li dir="ltr" style="text-decoration:none;">GooglePay</li><li dir="ltr" style="text-decoration:none;">ShopPay</li></ul> Notes:<ul><li dir="ltr">We do not accept checks or money orders.</li></ul>If you&#x2019;re having trouble at checkout, <a href="https://heliummobile.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">get in touch</a> with us.

Which Payment Methods Are Accepted by Helium Mobile

Unsure why you were charged more than once? Here's what it could mean and how to fix it.

Seeing multiple charges can be confusing. Here&#x2019;s what might be happening.What this usually meansMost often, these are pending authorizations&#x2014;not real charges. They should disappear within a few days.What to do nextCheck your bank account after 2&#x2013;3 business days. Still seeing an issue? <a href="https://heliummobile.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">Contact us</a> with a screenshot. <p style="box-sizing: border-box; margin: 0px 0px 24px; color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

Why You Might See Multiple Charges from Helium Mobile

Having issues with payment at checkout? Follow these steps if your card is being declined.

Here are some things to try if your card is being declined.Try this first<ul><li dir="ltr" style="text-decoration:none;">Double check your billing address</li><li dir="ltr">Use a different card or payment method</li><li dir="ltr" style="text-decoration:none;">Contact your bank</li></ul>Still stuck?Reach out <a href="https://heliummobile.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">here </a>and we&#x2019;ll help you check for issues on our end.

What to Do If Your Credit or Debit Card Isn’t Working at Checkout

Learn what non-sterling transaction fees are and when they apply to international orders.

If you&#x2019;re ordering from outside the U.S., your bank may charge a fee. Here&#x2019;s why.What is a non-sterling fee?It&#x2019;s a small charge from your bank for converting your payment into U.S. dollars.How to avoid surprisesCheck with your bank before ordering to see what they charge for international purchases.Should you need assistance please contact us <a href="https://heliummobile.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">here</a>.

Tracking Orders, Payments & Receipts