Learn how to use your gift card during checkout.

Got a gift card? Here&#x2019;s how to use it at checkout.Steps to apply a gift card<ol><li dir="ltr" style="text-decoration:none;">Add your items to cart</li><li dir="ltr" style="text-decoration:none;">Go to checkout</li><li dir="ltr" style="text-decoration:none;">Enter the gift card code in the &#x201C;Gift card or discount code&#x201D; box</li><li dir="ltr" style="text-decoration:none;">Click &#x201C;Apply&#x201D;</li></ol>Balance infoIf the total is more than your gift card amount, you&#x2019;ll be asked to pay the rest with another method.Having trouble using your gift card? <a href="http://Having%20trouble%20using%20your%20gift%20card?%20Contact%20us%20here." target="_blank" rel="noopener noreferrer">Contact us here.</a>

How to Use a Gift Card On Helium Mobile

Step-by-step instructions for applying discount and promo codes to your order.

Using a discount or promo code? Here&apos;s how to make sure it works.Steps to apply a code<ol><li dir="ltr" style="text-decoration:none;">Add your items to cart</li><li dir="ltr" style="text-decoration:none;">Go to checkout</li><li dir="ltr" style="text-decoration:none;">Enter the promo code in the discount box</li><li dir="ltr" style="text-decoration:none;">Click &#x201C;Apply&#x201D;</li></ol>Important notes<ul><li dir="ltr" style="text-decoration:none;">Only one code can be used per order</li><li dir="ltr" style="text-decoration:none;">Some items may be excluded from discounts</li><li dir="ltr">Codes must be entered exactly as given (case-sensitive)</li></ul>If your code isn&#x2019;t working, <a href="http://If%20your%20code%20isn%E2%80%99t%20working,%20reach%20out%20here." target="_blank" rel="noopener noreferrer">reach out here.</a>

How to Apply a Discount or Promo Code on your Helium Mobile Order

Fix common problems with gift cards and promo codes that aren’t working.

Code not working? Here&#x2019;s what to check before you give up.Common issues<ul><li dir="ltr" style="text-decoration:none;">The code is expired or already used</li><li dir="ltr" style="text-decoration:none;">You entered the wrong code or left a space</li><li dir="ltr" style="text-decoration:none;">The items in your cart don&#x2019;t qualify</li><li dir="ltr" style="text-decoration:none;">You&#x2019;re trying to use two codes at once</li></ul>Gift card tips<ul><li dir="ltr" style="text-decoration:none;">Check your gift card balance if it&#x2019;s not covering the full amount</li><li dir="ltr">Make sure you&#x2019;re using a valid code (check your email or gift card details)</li></ul>Still stuck? <a href="https://heliummobile.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">Contact us</a> and we&#x2019;ll help sort it out.

Troubleshooting Gift Cards & Discount Codes for Helium Mobile

Shop

Submit a Ticket

Helium Mobile Merch

Get help with gift cards, apply discount codes, and troubleshoot promo issues.

Gift Cards, Promo Codes & Discounts

Helium Mobile Support

Helium Mobile

How to Know if Your Helium Mobile Order Was Successful

How to Fix a Wrong Shipping Address on Your Helium Mobile Order

How to Cancel or Change an Helium Mobile Order

Reasons Why Your Helium Mobile Order May Be Canceled

Which Payment Methods Are Accepted by Helium Mobile

Why You Might See Multiple Charges from Helium Mobile

What to Do If Your Credit or Debit Card Isn’t Working at Checkout

Understanding Non-Sterling Transaction Fees on International Orders

Tracking Orders, Payments & Receipts

When Will My Helium Order Ship?

How to Track Your Helium Order

Does Helium Offer Expedited Shipping?

What to Do If Your Helium Order Arrives in Multiple Shipments

What to Do If Your Helium Package is Marked Delivered but Missing

Does Helium Ship Internationally?

Which Shipping Carrier Will Deliver my Helium Order?

What Happens if your Helium Package is Returned to Sender?

Shipping Times, Carriers & Delivery Info

What is Helium's Return Policy?

Start a Helium Mobile Merch Return

Helium Mobile Return Policy & Portal

How to Wash & Care for Helium Merch

How to Wash & Care for Helium Mobile Merch