Learn how long it takes to process and ship your order.

We do our best to ship orders quickly. Here&apos;s what to expect after you place an order.Processing timeMost orders ship within 2&#x2013;3 business days. If you order during a sale or holiday, processing may take a bit longer.Business days onlyWe ship Monday through Friday. We don&#x2019;t process or ship orders on weekends or holidays.&#xA0;Still waiting? <a href="https://heliummobile.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">Contact our team</a> and we&#x2019;ll take a look.

When Will My Helium Order Ship?

Follow your shipment with a tracking link sent by email after it ships.

Once your order ships, you&#x2019;ll receive an email with tracking info. Here&#x2019;s how to follow your package.Where to find your tracking numberCheck your shipping confirmation email. It will contain your tracking number and a direct link to the carrier&apos;s website.What if tracking hasn&#x2019;t updated?Sometimes tracking takes 24 hours to activate. If it hasn&#x2019;t updated after 48 hours, reach out to us.<a href="https://heliummobile.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">Contact us</a> if you have any questions!

How to Track Your Helium Order

​Yes—we offer faster shipping options like 2-Day and Overnight at checkout.

Need your order faster? We offer expedited options at checkout.Types of expedited shippingDuring checkout, you may see options like 2-Day or Overnight Shipping depending on your location.Important notesExpedited shipping only shortens the delivery time. It doesn&#x2019;t speed up order processing.<a href="https://heliummobile.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">&#xA0;</a><a href="https://heliummobile.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">Send us a message</a> if you have questions about delivery times.

Does Helium Offer Expedited Shipping?

Received only part of your order? Learn why items may ship separately.

Sometimes orders ship in more than one package. Here&apos;s why and how to track everything.Why this happensItems may ship from different warehouses or arrive on different days based on availability.How to track all itemsYour shipping confirmation will include multiple tracking numbers if applicable. Check each one for delivery updates.<a href="https://heliummobile.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">&#xA0;</a><a href="https://heliummobile.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">Submit a request</a> if you think something is missing.

What to Do If Your Helium Order Arrives in Multiple Shipments

Tracking shows delivered, but your package is missing? Here's what to do.

Your tracking says delivered, but the package is nowhere to be found. Here&#x2019;s what to do.Check aroundLook near doors, mailboxes, porches, or with neighbors. Carriers sometimes leave packages in hidden spots.Wait 24 hoursOccasionally, packages are marked delivered a day before they actually arrive.Still missing?<a href="https://heliummobile.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">Reach out to us</a> and we&#x2019;ll help investigate or start a claim.

What to Do If Your Helium Package is Marked Delivered but Missing

Yes—we ship internationally. Learn about duties, delivery times, and fees.

Yes! We ship worldwide. Here&apos;s how international shipping works.Where we shipWe ship to most countries. Available shipping options will appear at checkout.Duties and taxesInternational customers are responsible for any customs duties or import taxes.<a href="https://heliummobile.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">&#xA0;</a><a href="https://heliummobile.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">Contact us&#xA0;</a><a href="https://heliummobile.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">here</a>&#xA0;with international shipping questions.

Does Helium Ship Internationally?

Learn which carriers we use to deliver your order, both domestic and international.

We use trusted carriers to deliver your order safely and quickly.Standard deliveryFor U.S. orders, we usually ship with USPS or UPS.International deliveryWe may use DHL, UPS, or your country&#x2019;s local postal service.<a href="https://heliummobile.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">Contact us here</a> with shipping questions.

Which Shipping Carrier Will Deliver my Helium Order?

If your package is returned to sender, we’ll help you get it re-shipped or refunded.

If your package couldn&#x2019;t be delivered and gets returned to us, here&#x2019;s what happens next.Common reasons for return<ul><li dir="ltr" style="text-decoration:none;">Address was invalid or incomplete</li><li dir="ltr" style="text-decoration:none;">Package wasn&#x2019;t claimed at the pickup location</li><li dir="ltr" style="text-decoration:none;">Delivery was refused</li></ul>What happens nextWhen we get the package back, we&#x2019;ll reach out to you to offer reshipping or a refund.<a href="https://heliummobile.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">&#xA0;</a><a href="https://heliummobile.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">Send us a message</a> if you think your package is being returned.

What Happens if your Helium Package is Returned to Sender?

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Helium Mobile Merch

Find out how long shipping takes, who delivers your package, and what to expect during delivery.

Shipping Times, Carriers & Delivery Info