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<div data-block="true" data-editor="97nbn" data-offset-key="4ckdm-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="4ckdm-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="4ckdm-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">This is the help portal Helium merchandise support and not for technical support. I am sorry we are unable to help you. I recommend looking through these FAQ&apos;s on their website for where to direct your inquiry.</span></span></div></div><div data-block="true" data-editor="97nbn" data-offset-key="cn58q-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="cn58q-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="cn58q-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="97nbn" data-offset-key="d7ri8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="d7ri8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><a href="https://hellohelium.com/support" id="isPasted">https://hellohelium.com/support</a></div></div><div data-block="true" data-editor="97nbn" data-offset-key="djg5k-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div><div data-block="true" data-editor="97nbn" data-offset-key="8cm3l-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

This is the help portal Helium merchandise support and not for technical support. I am sorry we are unable to help you. I recommend looking through these FAQ's on their website for where to direct your inquiry.https://hellohelium.com/support

Helium Mobile Support

Helium Mobile

How to Know if Your Helium Mobile Order Was Successful

How to Fix a Wrong Shipping Address on Your Helium Mobile Order

How to Cancel or Change an Helium Mobile Order

Reasons Why Your Helium Mobile Order May Be Canceled

Which Payment Methods Are Accepted by Helium Mobile

Why You Might See Multiple Charges from Helium Mobile

What to Do If Your Credit or Debit Card Isn’t Working at Checkout

Understanding Non-Sterling Transaction Fees on International Orders

Tracking Orders, Payments & Receipts

When Will My Helium Order Ship?

How to Track Your Helium Order

Does Helium Offer Expedited Shipping?

What to Do If Your Helium Order Arrives in Multiple Shipments

What to Do If Your Helium Package is Marked Delivered but Missing

Does Helium Ship Internationally?

Which Shipping Carrier Will Deliver my Helium Order?

What Happens if your Helium Package is Returned to Sender?

Shipping Times, Carriers & Delivery Info

What is Helium's Return Policy?

Start a Helium Mobile Merch Return

Helium Mobile Return Policy & Portal

How to Use a Gift Card On Helium Mobile

How to Apply a Discount or Promo Code on your Helium Mobile Order

Troubleshooting Gift Cards & Discount Codes for Helium Mobile

Gift Cards, Promo Codes & Discounts

How to Wash & Care for Helium Merch

How to Wash & Care for Helium Mobile Merch

Helium Mobile SupportUpdated 2 months ago